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Why do we have a privacy policy?

We collect information through enquiries submitted by the customer. It is important to make sure that you feel comfortable about dealing with us and understand how we treat the information we collect.

What information do we collect?

Information that we request is necessary for us to be able to contact you, know where to ship your products and be able to process your payments. MH Hydraulics B.V. works with a discount structure depending on whether you are a trade customer or a retail customer. Knowing more about you helps us determine which type of customer you are. Typical information collected could be your name, company name, physical and mailing address. What type of business you are involved in such as being a boat builder, marine products dealer or chandlery, a shipyard or maintenance company or perhaps a boat owner. For trade customers we require proof such as a copy of your commercial registration, company website address or a company profile

We also collect impersonal information like your IP address and which pages on our website you visit as well as which products you are most interested in. We do this to have a better understanding of our customer’s browsing habits so we are able to improve our website to better serve our customers.

How do we use your information?

We appreciate your confidence and solely use your information to be able to process your orders. We do not use any outside companies and therefore your information will only be used by our administrative staff. We do not provide your information to marketing companies or anybody not directly involved with MH Hydraulics B.V..

We use cookies which are stored on your computer by your browser. We use cookies to improve the speed of your browsing experience, personalize your browsing experience and to help process your payments. You may at any time decide to delete cookies from your computer or decline cookies. Doing so however might however restrict you from using our website fully or prohibit you from placing orders.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

What kind of security do we use?

As we consider your privacy and security of the utmost importance we have ensured that we use the most advanced security available. We use SSL (Secure Sockets Layer) which is an encryption technology and ensures a secure connection.

We trust that you appreciate the measures we take and appreciate your confidence. If you require any additional information about our privacy policy or if you have any concerns, please contact us.

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